R & K Robinson Conditions of Sale

All quotations supplied by R & K Robinson are valid for 30 days unless
otherwise stated and are based on current costs of production. Unless
otherwise agreed, they are subject to amendment on or at any time after
acceptance to meet any rise or fall in such costs.

All prices quoted are subject to the addition of value added tax where

All work carried out whether experimentally or otherwise at the customer’s
request shall be charged for. This will include any orders placed on a
proofing only basis. Should any order not be cleared for printing by the
customer, R & K Robinson reserve the right to charge for all preliminary
work and artwork costs after a period of 30 days following the issue of

A charge may be made to cover any additional work involved where copy
supplied is not clear and legible.

All quotations are made on the basis of using industry standard paper
colours. Ink colours can only be guaranteed if Pantone references or CMYK
values are provided. Solid Pantone chips on coated and uncoated stock can
be supplied to the customer if required. We can match ink colours as close
as possible to a supplied sample but individual interpretation must be
accepted by the customer.

Proofs for all work may be submitted for customer’s approval and R & K
Robinson shall incur no liability for any errors not corrected by the
customer in proofs so submitted. Customer’s alterations and additional
proofs necessitated thereby may be charged extra. Acceptance of a proof
may only be made to R & K Robinson in writing by post or by email.


(a) Prices quoted are net and are in sterling unless otherwise agreed.

(b) Accounts are due for payment not later than 30 days from the end of
the month in which the invoice is raised unless otherwise agreed prior
to the commencement of the work. Payments can be made to R & K
Robinson by BACS, cheque or cash.

(c) The ownership of the goods shall remain with R & K Robinson until
payment has been received in full. Should payment not be made in
line with agreed terms we reserve the right to refer the sums
outstanding to an external collections agency and apply statutory
Late Payment charges and interest.

(d) Unless otherwise specified the price quoted includes delivery to one
UK mainland address. Additional deliveries, timed deliveries and
non-UK mainland deliveries will be charged extra.

(e) Should expedited delivery be agreed extra charges may be applied to
cover any costs involved.

(f) Should work be suspended at the request of or delayed through any
default of the customer for a period of 30 days R & K Robinson shall
then be entitled to payment for work already carried out, materials
specially ordered and other additional costs including storage.

Every endeavour will be made to deliver the correct quantity ordered,
however, there may be occasions where the quantity may be above or
below the quantity ordered by up to a maximum of 10%. Any overs will be
charged at the full rate.

Advice of damage, delay or partial loss of goods in transit or non-delivery
must be given in writing to R & K Robinson within three clear days of
delivery and any claim in respect thereof must be made in writing to R &
K Robinson within seven clear days of delivery. All other claims must be
made in writing to R & K Robinson within 28 days of delivery. R & K
Robinson shall not be liable in respect of any claim unless the aforementioned
requirements have been complied with except in any particular
case where the customer proves that:

(a) it was not possible to comply with the requirements and

(b) advice (where required) was given and the claim made as soon as
reasonably possible.

(c) R & K Robinson will not be held responsible for any consequential loss
incurred as a result of accidental error. We will however, agree to
replace any faulty goods should responsibility be accepted.

R & K Robinson shall not be liable for any loss to the customer arising
from delay in transit not caused by ourselves.

Where the customer provides print ready artwork, R & K Robinson will not
be responsible for the quality of the finished product, provided that all
instructions received with such artwork have been followed.

Certain procedures are followed by R & K Robinson to ensure that all
products despatched are of merchantable quality. If the customer
requests we by-pass any such procedures (ie proofs) in order to effect a
quicker delivery, the customer must provide a disclaimer in writing so that
responsibility for the appearance of the finished goods is passed back to
the customer.

If the customer ceases to pay his debts in the ordinary course of business
or cannot pay his debts as they become due or being a company is
deemed to be unable to pay its debts or has a winding-up petition issued
against it or being a person commits an act of bankruptcy or has a
bankruptcy petition issued against him, R & K Robinson without prejudice
to other remedies shall:

(a) have the right to not proceed further with the contract or any other
work for the customer and be entitled to charge for work already
carried out (whether completed or not) and materials purchased for
the customer, such charge to be an immediate debt due to him, and

(b) in respect of all unpaid debts due from the customer have a general
lien on all goods and property in his possession (whether worked on
or not) and shall be entitled on the expiration of 14 days notice to
dispose of such goods or property in such manner and at such price
as he thinks fit and apply the proceeds towards such debts.

(c) in the event of the customer not settling all outstanding debts in line
with the credit agreement arranged with R & K Robinson, we reserve
the right to withdraw all credit facilities and/or to reclaim the goods.

R & K Robinson shall not be required to print any matter which in our
opinion is or may be of an illegal or libellous nature or an infringement of
the proprietary or other rights of any third party. R & K Robinson shall be
indemnified by the customer in respect of any claims, costs and expenses
arising out of any libellous matter or any infringement of copyright,
patent, design or of any other proprietary or personal rights contained in
any material printed for the customer. The indemnity shall extend to any
amounts paid in a lawyer’s advice in settlement of any claim.

To keep paper in optimum condition, certain storage criteria must be met.
No liability will be accepted for issues arising with the paper if the
following conditions are not met:

(a) Stationery should be stored at a room temperature between 16C and
25C (60F – 75F).

(b) Time should be allowed for paper to acclimatise to room conditions
when transferring from a cold room to a warm room.

(c) Stationery should be kept in original boxes until required for use.

(d) Boxes should be stored lid uppermost and not directly touching a
floor. They should not be stored close to pipes, radiators, hot air
ducts, open windows or such like.

(e) Boxes should not be stacked more than five high and should not have
any heavy weights placed upon them. They should be supported
squarely at the bottom and any partly used boxes should be placed
as the top box rather than within a stack.

R & K Robinson shall be under no liability if unable to carry out any
provision of the contract for any reason beyond our control including
(without limiting the foregoing) Act of God, legislation, war, fire, flood,
drought, failure of power supply, lock-out, strike or owing to any inability
to procure materials required for the performance of the contract. During
the continuance of such a contingency the customer may by written notice
to R & K Robinson elect to terminate the contract and pay for work done
and materials used, but subject thereto shall otherwise accept delivery
when available.

17 LAW
These conditions and all other terms of the contract shall be governed
and construed in accordance with the laws of England.